Refugee Canyon Veterinary Resources
Frequently Asked Questions
Refugee Canyon Veterinary Services | Hebron, OH
At Refugee Canyon Veterinary Services, we want your experience to be as smooth and stress-free as possible. Below you’ll find answers to some of the most common questions we receive about our services for companion animals, farm animals, equine patients, boarding, grooming, and surgery.
If you don’t see your question here, please contact us — we’re happy to help!
Farm Animal FAQs
How far will your veterinarian travel?
Our vet typically travels 40–50 miles from the clinic. Please call to confirm.
Do you offer billing?
No — payment is due at the time of service.
Can I bring farm animals to the clinic?
Yes, we do see farm animals in the clinic.
What species of farm animals do you treat?
We commonly treat cattle, swine, goats, llamas, alpacas, and more. Call for details on unique cases.
How do I contact the vet in an emergency?
Call the clinic. If after hours, follow the recorded instructions.
Equine FAQs
How far will your veterinarian travel?
We travel up to 40–50 miles from the clinic. Call to confirm.
How do I contact the vet in an emergency?
Call the clinic. If after hours, follow the recorded instructions.
Do you offer billing?
No — payment is due at the time of service.
How often do horses need vaccines?
Frequency varies — contact us to develop a personalized vaccination plan.
Can I bring my horse to the clinic?
Yes, we do see horses at the clinic.
Companion Animal FAQs
Do I need an appointment?
Yes — appointments are required. Click here to request an appointment.
Do you offer payment plans?
We do not offer payment plans, but we accept CareCredit.
Are you accepting new clients?
Yes, we are welcoming new clients!
Do you offer emergency services?
Yes, during clinic hours. For after-hours emergencies, call and follow the recording.
How often should my pet have an exam?
We recommend annual exams for young pets, semi-annual exams for senior pets, and prompt visits any time your pet is sick or injured.
Do you offer home visits?
Yes, we offer home visits for medical care and end-of-life services.
What should I bring to my pet’s appointment?
Bring your pet, any medication lists, and previous veterinary records.
What if I need to cancel or reschedule?
Please call the clinic as soon as possible.
Do you offer boarding?
Yes, at our Pataskala location.
When should my new pet have its first vet visit?
We recommend seeing your new pet within one week of bringing them home.
How soon after a vaccine should I schedule the next one?
Vaccines should be spaced at least two weeks apart.
Do you accept pet insurance?
We do not bill insurance directly, but you may submit a claim for reimbursement.
How do I request a prescription refill?
Call the clinic and follow prompts to leave a prescription refill request.
How long do refills take?
Please allow 24–48 hours for refills.
What is your policy for reactive or aggressive pets?
We use fear-free techniques and, when needed, chemical restraint to prioritize your pet’s comfort.
Companion Animal Surgery FAQs
What do I need to do before surgery?
Your pet must have a pre-surgical exam within three months of surgery.
Is bloodwork required before surgery?
Yes. A negative heartworm test is required. Pets aged 5+ must have pre-surgical bloodwork.
Do you perform dental cleanings while pets are awake?
No — anesthesia is required for a complete and safe dental cleaning.
Do you use a laser for surgery?
Yes, we use a surgical laser to promote precise cutting and faster healing.
What post-op care is required?
We provide a detailed go-home care report for every pet.
What should I expect on the day of surgery?
Pets must be fasted overnight. Drop-off takes 15–20 minutes; technicians will review consent forms and estimates.
Schedule Your Pet’s Visit Today
We can’t wait to welcome you and your animals to the Refugee Canyon family. Whether you need a routine checkup, surgery, or farm call, we’re here to help — just give us a call or request an appointment online.